Frequently asked questions and answers
You have a question? Here you will find answers to your questions about the GO IN website. Simply click on a question to see the answer.
No, as a wholesaler, we only sell to traders.
No, the price is always the net price per item. Items sold as packaging units cannot be sold separately.
You can certainly place your order with us via email. Please email us using our contact form. We do, however, recommend placing your order in the GO IN online shop, as online orders are processed more quickly.
Under payment options in the shopping basket or in the “Redeem voucher” field before the end of the order process. Please enter your voucher code and confirm. The discount will be shown in your order overview.
You will receive an order confirmation email for each order that you place. Once your order has been checked by our sales team, you will receive a confirmation email containing the delivery date.
Of course. Simply select “Collection” as the delivery option during the order process. We will send you an email shortly confirming when you can collect your goods.
The shipping costs depend on the order value and delivery country and are shown before you complete the ordering process.
Following the automated order confirmation via email, your order will be checked by our service team and you will then receive a binding confirmation email containing the exact delivery date.
We charge a minimum quantity fee of 10% for net order values below 250 EUR and a 5% fee for orders below 500 EUR net.
The current availability of the individual items is shown in the online shop. Within Europe it takes an additional 4-7 working days. In the case of items that are not in stock, availability will be checked manually once the order has been received. At any rate, we will send you an email with a binding delivery date soon after you have placed your order.
The following payment methods are possible:
After receipt of your order confirmation, you transfer the invoice amount to one of our bank accounts. As soon as the payment has been received, your order will be processed.
You can pay by MasterCard or VISA – simply, quickly and securely. Please select the credit card payment option during the payment process and then enter your payment details once you have completed your order. This information is not saved to your customer account. Your credit card will only be debited after a purchase confirmation.
Enter your PayPal details after completing your order. This information is not saved to your customer account. Your PayPal account will only be debited after a purchase confirmation.
Existing customers can pay on account for purchases up to a net purchase price of 5,000 EUR or 5,000 CHF. Once you have placed your order, we will send you your invoice and you can transfer the amount owed at your convenience within the period specified.
Payment on account is only available for existing customers and up to a maximum order value of 5,000 EUR or 5,000 CHF gross.
You are welcome to name your preferred delivery date in the comments field at the end of the order process. We cannot guarantee delivery on your preferred date, but we will do our best to accommodate your wishes.
No, you can order as a guest. A free customer account means that you don't need to re-enter your contact information, delivery address etc. each time you place an order.
As a new customer, we recommend that you create a customer account whilst placing your order. All you have to do is activate “Create customer account” field when entering your address and enter a password. Alternatively, you can click on the customer account symbol in the top right-hand corner of the website to create a customer account at any time – you do not need to place an order to do so.
Please send an email to email@example.com.
You can update your details at any time by logging in to your customer account. You can access the account area via the customer account symbol in the top right-hand corner of the website.
You can change your password at any time by logging in to your customer account. You can access the account area via the customer account symbol in the top right-hand corner of the website.
Click on the customer account symbol in the top right-hand corner of the online shop and then click on “Forgotten password”. Once you have entered your email address, you will receive an email from us. Click on the link in this email to set a new password.
Your personal data will not be passed on to third parties and will only be used internally to process orders and improve our customer service. We adhere to the latest server and software standards to ensure your security. We use the globally recognised SSL encryption to transfer your data and orders. This prevents unauthorised access to your data. You can find more information in our Privacy statement.
Please use the “Service form”at the bottom of the website. You can use this form to contact us regarding complaints or other feedback. You can, of course, also phone us during office hours on +49 (0) 8191 9194 0.
Unfortunately the exchange of goods is excluded. In the case of complaint, please use our “Service form” at the bottom of the website.
In this case, it is essential that you note the damage with the logistics company on the digital reader before signing. Please also use our “Service form”at the bottom of the website or contact us by phone on +49 (0) 8191 9194 0.
Yes, we can customise the dimensions for benches or tabletops, for example. Please contact us on +49 (0) 8191 9194 0 for more information.
Yes, this is possible for some products. Please contact us to find out more: +49 (0) 8191 9194 0.
"Once you have chosen your desired model from our online shop, head to the “Configuration tool” in the menu to design your bench. You can also use our 3D room planner to configure a complete bench system. You can connect individual elements and can view the finished bench system. Custom dimensions are also possible for some benches. Once you have completed your design, please contact us to place your order. This will allow our experts to check the configuration of your bench system with you: +49 (0) 8191 9194 0."
Yes, you can often find additional version of the products below the model in question. If you cannot find what you are looking for, please use our product configuration tool and create the product to suit your requirements. For customised solutions and individual furniture design, we recommend GO IN PROJECT.
We are happy to look at your specific case. Please contact us to find out more: +49 (0) 8191 9194 0.